Job Description

About the Job:

• Performs client intake procedures and prepares client intake records.
• Monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules.
• Maintains accurate and complete records and logs containing pertinent information.
• Ensures that facility is maintained in a neat and proper order.

Essential Functions:

• This job description should not be interpreted as all-inclusive.
• It is intended to identify the essential functions and requirements of this position.
• The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Residential Management Responsibilities (60%):

• Answers telephone and in a professional manner responds to questions regarding the shelter operations.
• Performs client intake procedures including running sexual offender checks; checks clients into the shelter; prepares and monitors client intake forms; prepares and maintains resident roster.
• Records statistics as instructed.
• Provides information and referrals to appropriate community agencies.
• Updates client files as needed; obtains client’s signature on forms as well as house rules and regulations.
• Supervise, prepare and distributes meal and shower tickets, assigns bed numbers; distribute towels, linens and personal hygiene items; secure and distribute client medications as required.

Housekeeping & Chore Distribution Responsibilities (20%):

Assigns daily cooking, cleaning, and maintenance chores to clients and ensures completion of such; as needed, participates in the cleaning and maintenance of facilities, supplies, and equipment; inspects facility on a routine basis to ensure compliance with established standards; ensures return and accountability of The Salvation Army property (linens, etc.).

Building Security Responsibilities (20%):

• Ensures clients comply with house rules; checks client’s baggage for drugs, alcohol, weapons and pornography; records incidents and notifies supervisor of any special circumstances or unusual problems; ensures the security of facility and clients; arms and disarms alarms in accordance with lodge policy; locks and secures area inappropriate for client entry.
• Conducts routine checks of the facilities to ensure that all doors are locked and that nothing is amiss; locks doors to ensure the security of the facilities.
• Responds to emergencies in a calm manner and initiate appropriate actions in accordance with established policies and procedures.

Other Responsibilities:

• Verifies if clients are in the hospital as well as the length of their stay.
• Verifies resident's case management and any medical needs.
• Supervises daily cleaning of the facility.
• Informs supervisor of any referral issues as they arise.
• Assists with seasonal program events as needed.
• Performs other duties as assigned.

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