Service BDC Operator Job at Ray Catena BMW of Westchester, White Plains, NY

dS8vSU10Zm54Z3FGU0Q1T29QclIwL2hOS1E9PQ==
  • Ray Catena BMW of Westchester
  • White Plains, NY

Job Description

Are you a motivated and customer-focused individual with strong communication skills? Are friendly and positive two words that can describe you?

GREAT!

Join our team as a Service BDC (Business Development Center) Operator and play a key role in delivering exceptional customer service at our dealership! As a Service BDC Operator, you will be responsible for handling inbound and outbound calls and assisting customers with their service-related inquiries. Your goal is to enhance the customer experience by providing timely and professional service while driving business growth for our service department. Responsibilities:
  • Answer customer inquiries, provide information about products and services, and help resolve customer concerns and complaints.
  • Update customer information and maintain accurate records of interactions.
  • Confirm service appointments.
  • When necessary, escalate complex or difficult issues to supervisors or other specialists for further assistance.
Qualifications:
  • Prior experience in customer service, call centers, or automotive BDC is a plus
  • Strong communication skills (verbal and written) with a professional phone presence
  • Ability to multitask and stay organized in a fast-paced environment
  • Basic computer skills
  • Passion for delivering excellent customer service
  • Interest in learning more about vehicle maintenance and dealership service operations
  • Ability to follow detailed instructions accurately
  • Strong work ethic and reliability
  • Positive attitude and a team-oriented mindset
  • Bilingual is a plus
  • High school diploma or equivalent required
Benefits:
  • 401(k)
  • Medical, Dental, Vision insurance
  • Life insurance
  • Opportunities for advancement
  • Paid time off and vacation
Schedule:
  • Monday to Friday 10:00am – 7:00pm
  • Every other Saturday (7:45am – 4:00pm)
Background check and drug testing is required. Marijuana is not a disqualifier.

Job Tags

Full time, Monday to Friday,

Similar Jobs

TBC Corporation

Key Account Manager Job at TBC Corporation

 ...consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires and Midas. TBC is headquartered in Palm Beach Gardens, Florida. TBC markets on a wholesale basis to regional tire chains and distributors... 

Commonwealth Medical Services

Joint Orthopedic Surgeon-Oregon Job at Commonwealth Medical Services

 ...Job Title: Joint Orthopedic Surgeon (MD/DO) Position Summary: We are seeking a skilled Joint Orthopedic Surgeon to provide specialized...  ...procedures and total or partial joint replacement surgeries, primarily involving the hip and knee. Provide comprehensive... 

Shrive Technologies LLC

QA Lead Job at Shrive Technologies LLC

"QA LEAD Key Responsibilities Strategy & Framework Develop and own the QA strategy aligned with Project Midas objectives. Establish QA processes, standards, and governance for manual and automated testing. Define KPIs and quality metrics to measure success... 

Dayton Granger, Inc.

Manufacturing Engineer Job at Dayton Granger, Inc.

 ...ImmediatelyHiring: ManufacturingEngineer Company: Dayton-Granger,Inc. Industry: AviationandAerospaceComponentManufacturing...  ...policies and maintain safety and quality standards. Perform additional tasks assigned by management Follows all DG safety procedures... 

GDIT

Web Developer Job at GDIT

 ...Location: USA FL MacDill AFB Full Part/Time: Full time Job Req: RQ212494 Type...  ...Job Qualifications: Skills: HTML5, Web Applications, Web Development Certifications...  ...technology into opportunity as a Web Developer at GDIT. Shape what's next for mission-critical...