Job Description

Join Our Team as a Residential Support at ABC Recovery Center!

Are you passionate about providing exceptional customer service and creating a welcoming environment? ABC Recovery Center is seeking a professional and organized Receptionist to join our team. If you have strong communication skills, attention to detail, and thrive in a fast-paced healthcare setting, we want to hear from you!

As a Receptionist, you will:

• Serve as the first point of contact for clients, visitors, and staff.

• Answer and manage a multi-line phone system, directing calls and taking accurate messages.

• Greet and assist clients and visitors, ensuring a professional and courteous experience.

• Handle mail distribution, office supply inventory, and administrative support tasks.

• Maintain confidentiality and compliance with HIPAA regulations.

Join us in our mission to provide exceptional care and structure for those in recovery. Your role is essential in helping clients feel supported and secure throughout their treatment experience.

Why ABC Recovery Center?

At ABC Recovery Center, we believe in investing in our team members. We offer a comprehensive benefits package, including:

• 401(k) Plan: Secure your future with our competitive 401(k) plan.

• Health Insurance: Comprehensive medical, dental, and vision coverage.

• Paid Time Off: Generous vacation, sick leave, and holidays to ensure work-life balance.

• Professional Development: Opportunities for growth and advancement within our expanding organization.

• New Facilities: Be part of our exciting growth as we prepare to open a new state-of-the-art facility in 2026.

We are committed to fostering a supportive and inclusive work environment where you can thrive and make a difference.

Position Summary:

The Receptionist oversees and administers all clerical activities related to the day-to-day operations of ABC Recovery Center. This position ensures a professional and welcoming environment for clients and visitors while supporting organizational compliance and operational efficiency.

DUTIES AND RESPONSIBILITIES

Operations

• Answer and manage a multi-line telephone system; direct calls appropriately.

• Receive, sort, and distribute mail and faxes.

• Oversee office supply inventory and restocking.

• Assist with administrative needs across departments.

Compliance & Safety

• Maintain client confidentiality under HIPAA regulations.

• Ensure office equipment is functional; report repair needs promptly.

Client Support

• Greet and assist clients and visitors professionally.

• Provide courteous service to all callers and guests.

Finance & Administration

• Handle cash transactions accurately and securely.

• Recommend supply purchases to the Director of Operations.

• Perform other duties as assigned.

COMPETENCIES

Adaptability

• Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, and changes approach or method to best fit the situation

Communication

• Expresses ideas and thoughts verbally and in written form. Exhibits good listening and comprehension, keeps others adequately informed, and selects and uses appropriate communication methods

Conflict Resolution

• Identifies and addresses conflicts in a timely manner, facilitates open communication, seeks mutually beneficial solutions, and maintains a positive working environment

Customer Service

• Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, and solicits customer feedback to improve services

Dependability

• Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments, and meets attendance and punctuality guidelines

Job Knowledge

• Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, displays understanding of how job relates to others, uses resources effectively

Judgment

• Uses good clinical judgment and professional boundaries when assessing, counseling, and consulting.

Problem Solving

• Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions

MINIMUM QUALIFICATIONS

Experience

• 2 years as a receptionist, preferably in healthcare.

• Experience handling cash transactions.

Education

• High school diploma or equivalent required.

Certifications

• Valid California Driver's License (required), and insurability under company policy.

• Must hold current CPR and First Aid certification or obtain certification within 30 days of hire (training provided by employer).

• Bilingual in Spanish (REQUIRED).

Other Requirements

• FBI/DOJ fingerprint clearance, negative TB test, and drug screening prior to hire.

• Ability to work flexible hours, including evenings or weekends as needed.

• Ability to maintain HIPAA confidentiality.

Knowledge & Skills

• Strong customer service and communication skills.

• Ability to operate multi-line phone systems.

• Proficiency in handling cash and maintaining records.

• Organizational skills for mail and supply management.

PHYSICAL, SENSORY, ENVIRONMENTAL QUALIFICATIONS

The physical and environmental conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Physical Requirements

This position primarily operates in an office or clinical environment. The role requires sufficient physical ability and mobility to:

• Sit, stand, and walk for extended periods, including walking between buildings and up and down stairs

• Frequently lift, carry, push, and/or pull up to 50 pounds

• Assist with client mobility and repositioning as needed

• Perform repetitive hand movements including keyboarding, grasping, and reaching to operate standard office and medical equipment (e.g., computer, mouse, telephone, blood pressure cuffs)

• Occasionally stoop, bend, kneel, crouch, reach, and twist

• Must be physically capable of performing CPR, including kneeling, applying chest compressions, and using emergency response equipment

Vision Requirements

• Ability to see at close range, at a distance, peripherally, and to adjust focus

• Depth perception required for tasks such as reading, computer use, and navigating the workspace

Communication Requirements

• Ability to clearly communicate verbally with coworkers, supervisors, clients, and medical professionals

• Ability to hear within nor mal audio range, with or without corrective devices

Work Environment

• Work is performed in a standard office or clinical setting with frequent client interaction and occasional interruptions

• May be exposed to bodily fluids, odors, cleaning agents, and other environmental elements on an occasional basis

• Must be able to respond to emergencies in various areas of the facility, including those accessible only by stairs

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

A.B.C. Recovery Center, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment in accordance with applicable federal, state, and local laws. It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based on a person's race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, sexual orientation, or any other protected status.

This job description does not list all the duties of the job. You may be asked by managers to perform other instructions and duties. This job description may be revised from time to time and does not constitute a contract for employment.

Job Tags

Similar Jobs