Job Description

GLPP Lakeshore Orthopedics is seeking a friendly and detail-oriented Office Assistant to join our patient-focused team. In this role, you’ll be responsible for scheduling appointments, managing patient records, and supporting front desk operations to ensure a smooth and welcoming experience. The ideal candidate will thrive in a fast-paced environment and enjoy working collaboratively with staff and providers. If you’re ready to make a meaningful impact in orthopedic care, we encourage you to apply.

This full-time position will work Monday through Thursday from 8:00am to 4:30pm and Friday’s from 7:30am to 4:00pm. Occasional travel to other office locations in Hamburg and Jamestown may be required based on staffing needs. Prior medical office experience is preferred but not required.

Title and starting pay rate of this position may vary based on years of experience.

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient’s appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person’s arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures.Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

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