Job Description

Pay Rate: $22 - $24/Hour

Responsibilities

• Assists in investigating and resolving complex installations and maintenance matters of significance.

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.

• Instructs customers in the operation and maintenance of systems/equipment.

• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

• Acts as a liaison with customers on administrative and technical matters for assigned projects.

• Performs analysis and prepares reports on system problem trends and issues

Basic Qualifications

• 5+ of field support experience

• Ticket and asset management

• Strong hardware/software installation, support, and troubleshooting

• Windows XP, 10, and 11 experience

• Mac OS and iOS support

• Network Printer, HP configuration, consumable swaps, and moves

• Experience with Active Directory, MS Office, phone security, OS365

• Requires Networking troubleshooting and support

• Support skills for VPN connectivity and security

• Configuring new PC’s/notebooks via imaging, SCCM and standalone

• Remote Install software/hardware and support

• Knowledge of basic networking concepts and Hands&Eyes support

• Lift and carry up to 40lbs

Preferred Education and Training

• High school or G.E.D.

• Lenovo or other vendor certifications

• CompTia A+, Network+/Security+ (Preferred but not required)

• Apple training (preferred but not required)

Work Environment

• Office environment

• Walk up kiosk/ vending and lock / network printers

• Data Center or Telco Closet

• May require weekend work for Critical and High Priority support only

• Will require shift work/On-call coverage

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