Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
The Guest Services Representative is primarily responsible for providing courteous and respectful customer service to patients, visitors and staff in a professional manner. Responsibilities include assisting patients and guests to and from cars, courtesy vans, etc.; transporting patients; wheelchair recovery; wayfinding; calling taxi cabs and courtesy vehicles for patients and visitors; keeping patient loading zones clear; assisting with traffic control and being familiar with medical center resources. The position will have limited access to the electronic medical record to view patient room numbers and appointment locations.
A high school diploma or equivalent is required. Previous customer service experience in healthcare is preferred. Must be able to work independently and possess basic computer skills. Requires good communication, telephone and human relation skills to interact with patients, visitors and staff. Strong problem-solving skills are necessary. Must be able to adapt to unpredictable situations, demonstrate tact and diplomacy in stressful situations and utilize de-escalation techniques.
Exemption Status Nonexempt Compensation Detail $17.63 - $23.46 / hour. Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Monday - Friday, 8 a.m. - 5 p.m. International Assignment No Site DescriptionJust as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
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