Job Description

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

Position Summary

The Event Sales Director oversees all private and public event operations and supports the General Manager as the secondary leader of the property. This role involves developing best operational practices in partnership with the Regional Event Sales Director and with department heads to drive sales while controlling expenses and COGS. The DEO manages the event service teams, event production and execution, oversees event staff hiring, and ensures training on company culture and service responsibilities.

Why us?

• Competitive pay
• We are a rapidly expanding national entertainment and hospitality company, offering tremendous opportunities for driven and ambitious individuals.
• Medical, Dental, Vision Insurance
• nDORFins program designed to promote a healthy and active lifestyle!
• 401K (and yes we match!)
• Flexible Savings Accounts, HSA and Dependent Care, Basic Life and AD&D Insurance
• Amazing discounts, 50% OFF all dining/retail wine
• Free Family Meal
• Tickets to available shows
• And more!

Overview of Responsibilities

Event Operations Management

• Spearhead Private and Public Event Operations, from conception through execution
• Work in partnership with Event Sales teams to develop concise and consistent internal communication tools [Banquet Event Orders, TripleSeat, Weekly Meeting Agendas]
• In partnership with Event Sales teams, strategize, develop, and produce service space design [Floorplans, Maps, Flow Charts]
• Streamline client relations and assist Event Sales teams in developing operations related checklists and organizational flow of communications between sales and operations
• Identify potential risks associated with event operations, and develop contingency plans to ensure event success and compliance
• Collaborate with General Manager and/or Food & Beverage Manager in overseeing resource allocation to ensure event is adequately staffed, supplied, and equipped
• Communicate operational details to relative departments in a timely manner
• Assists in managing property and internal departments, ensuring successful execution of events and daily activities
• Address Event Service issues in collaboration with the General Manager
• Oversees pre-event messaging and event operations notes
• Conduct monthly staff meetings to promote communication and morale
• Manage Event Service teams, and uphold service standards and expectations
• Establish and maintain vendor relationships and ensure service success and policy adherence
• Meet with department heads weekly to ensure operational alignment on upcoming events
• Oversee event staffing and inventories, monitor event operations, and ensure client satisfaction

Leadership

• Foster a positive company culture and maintain a professional workforce
• Oversee staff training and development, conducting performance evaluations and disciplinary actions as needed
• Conduct regular staff and management meetings
• Ensure a safe working environment and proper incident reporting
• Handle recruitment, onboarding, and personnel issues in partnership with GM, HR, and Regional Director

Hiring and Training

• Maintain training documents and monitor new hire training
• Ensure ongoing training for new and existing staff and coordinate new menu training with the Chef
• Review new hire paperwork and company policies with new employees

Financial Responsibilities

• Monitor Event Sales revenue and manage labor budgets
• Work in partnership with Culinary and Beverage departments in monitoring and improving COGS
• Analyze sales reports and review payroll punches to enforce labor controls
• Produce Labor reports to improve expenses and review monthly budget and P&L statements

Administration

• Ensure proper scheduling and completion of administrative tasks
• Oversee payroll administration and personnel communication regarding benefits in partnership with HR
• Ensure accurate reporting and system entries

Minimum Qualifications

• 5+ years of experience in a high-volume restaurant, venue, or similar setting
• Proven leadership and commitment to excellence
• Strong financial and business acumen
• Passion for hospitality, food, wine, and music
• Ability to multitask and manage projects in a fast-paced environment
• Strong mentoring, training, and accountability skills
• Detail-oriented with strong execution skills
• Knowledge of health department regulations
• Exceptional communication skills
• Strong culinary and wine knowledge
• Proficient in English and basic business math
• Technologically proficient
• Ability to meet physical demands of the role
• Flexible scheduling availability, including nights, weekends, and holidays
• Willingness to travel for business needs

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.

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